As a Retail Team Member, you are one of the first and last impressions our guests have during their visit. Your mission is to create a welcoming environment, deliver outstanding guest service, and work closely with your team to ensure every store is running smoothly, cleanly, and efficiently. Whether you're recommending a souvenir, helping with a purchase, or keeping displays organized, your role is essential to the guest experience.
HOW YOU WILL DO IT:
Teamwork
- Work side-by-side with other team members to achieve shared goals
- Communicate clearly with coworkers and supervisors to keep operations running smoothly
- Offer help when others need it and support new team members with patience and positivity
- Celebrate team wins and contribute to a respectful, inclusive work culture
Guest Service & Hospitality
- Greet every guest with a smile and a welcoming attitude
- Provide friendly, knowledgeable assistance with purchases and product questions
- Handle transactions accurately using a POS system and offer prompt, courteous service
- Help resolve minor guest concerns or direct them to the appropriate leader
- Represent the Six Flags brand by delivering kindness, patience, and enthusiasm in every interaction
Retail Operations
- Keep shelves stocked, displays organized, and the store clean and inviting
- Assist with opening and closing procedures, including restocking, merchandising, and tidying up
- Learn and promote current sales, park specials, and souvenir options
- Follow all safety, security, and cash handling procedures
- Support other areas or departments when needed
WHAT WE EXPECT FROM YOU:
Even in an entry-level role, your attitude, communication, and work ethic help set the tone for both your guests and your team. We expect you to:
- Be a Team Player: Stay flexible, be dependable, and contribute to a positive team environment
- Take Pride in Guest Service: Treat every guest like a VIP—friendly, helpful, and genuinely excited to assist
- Act with Integrity: Be honest, respectful, and responsible for your space, your role, and your impact
- Be Present and Prepared: Arrive on time, in uniform, and ready to work in a high-energy setting
- Ask Questions & Keep Learning: Stay curious and take initiative to learn new tasks and improve your skills