Work Force Management Internship

The Workforce Management Intern supports scheduling and staffing by aligning employee schedules with forecasted demand and service needs. This role assists with real-time monitoring, time-off management, and reporting using workforce management systems. The intern analyzes workforce data and collaborates with leaders to support staffing decisions and compliance.

Essential Duties and Responsibilities:

• Create and implement employee schedules that align with forecasted demand while considering employee availability, skills, and labor cost constraints. 
• Manage time-off requests, leave of absences, and scheduling exceptions. 
• Monitor real-time adherence to schedules and adjust as needed to maintain service levels. 
• Analyze historical data to predict future staffing requirements based on business demands, seasonal fluctuations, and market trends. 
• Develop and maintain accurate staffing models to inform staffing decisions. 
• Create capacity plans to ensure adequate staffing levels across different operational areas. 
• Proficiently use workforce management software to manage schedules, track employee data, and generate reports.
• Stay updated on system upgrades and functionalities to optimize usage.
• Collaborate with department managers to understand staffing requirements and address operational challenges. 
• Communicate scheduling updates and changes effectively to employees. 
• Partner with HR to ensure compliance with labor laws and company policies. 
• Conduct time studies, track, report, and analyze data to improve efficiency and increase guest satisfaction
• Complete all requirements of the internship program

• Skills and Qualifications:

  • Minimum Age: 18
  • Pursuing a degree in Industrial Engineering, Business, Statistics, HR Management, Operations Management, or Data Analytics
  • Must have flexible availability including weekends, weeknights, and holidays
  • Must be willing to work outdoors in various weather conditions
  • Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
  • Must have strong teamwork skills and the ability to work with others
  • Able to work efficiently in a fast-paced environment.
  • Able to communicate effectively in the English language, including the ability to read, speak and understand the English language.
  • Experience in forecasting, scheduling, and capacity planning
  • Expertise in workforce management software applications.