Work Force Management Specialist -

The Workforce Management supports scheduling and staffing by aligning employee schedules with forecasted demand and service needs. This role assists with real-time monitoring, time-off management, and reporting using workforce management systems. The specialist analyzes workforce data and collaborates with leaders to support staffing decisions and compliance

Essential Duties and Responsibilities:

• Create and implement employee schedules that align with forecasted demand while considering employee availability, skills, and labor cost constraints. 
• Manage time-off requests, leave of absences, and scheduling exceptions. 
• Monitor real-time adherence to schedules and adjust as needed to maintain service levels. 
• Analyze historical data to predict future staffing requirements based on business demands, seasonal fluctuations, and market trends. 
• Develop and maintain accurate staffing models to inform staffing decisions. 
• Create capacity plans to ensure adequate staffing levels across different operational areas. 
• Proficiently use workforce management software to manage schedules, track employee data, and generate reports.
• Stay updated on system upgrades and functionalities to optimize usage.
• Collaborate with department managers to understand staffing requirements and address operational challenges. 
• Communicate scheduling updates and changes effectively to employees. 
• Partner with HR to ensure compliance with labor laws and company policies. 
• Conduct time studies, track, report, and analyze data to improve efficiency and increase guest satisfaction

Skills and Qualifications:

• Minimum Age: 18
• Must have flexible availability including weekends, weeknights, and holidays
• Must be willing to work outdoors in various weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others
• Able to work efficiently in a fast-paced environment.
• Able to communicate effectively in the English language, including the ability to read, speak and understand the English language.
• Experience in forecasting, scheduling, and capacity planning
• Expertise in workforce management software applications.