IPR Front Office Associate

This entry-level role supports the daily operations of the In-Park Revenue Division (Food Service and Retail Departments) Front Office. The position requires maintaining a friendly, helpful, and efficient approach in all interactions with associates. You will act as a key resource for the department, enabling the team to focus on in-park operations while ensuring back-of-house responsibilities are consistently managed to drive business success.

Essential Duties and Responsibilities:

• Serve as a liaison between associates and management team.
• Actively assist associates, answer questions and resolve concerns.
• Provide administrative support for the In Park Revenue Division.
• Be familiar with and enforce all associate policies and grooming guidelines.
• Prepare and issue formal documentation for policy-related warnings, including attendance infractions.
• Understand all Federal, State and Company Labor Laws ensuring that we are in full compliance.
• Schedule associates for training and monitoring attendance of said classes.
• Ensure schedules are prepared and published in a timely manner, adhering to the company’s three-week scheduling guideline.
• Preserve the confidentiality of all park personnel's information.
• Respond to any emergencies and handle issues that arise.
• Maintain an organized and tidy work environment.
• Ensuring all forms, both electronic and physical, are filled out appropriately and correctly.
• Perform additional tasks and projects as assigned by the Department Manager or Full-Time Supervisory Staff.

Qualities of a Successful Office Representative:

• Must possess above average communication skills.
• Must possess advanced computer skills including Microsoft Word, Excel, Access, OneNote, Outlook.
• Must be comfortable enforcing policy and having counseling sessions with employees.
• Must be able to work efficiently under pressure in a fast-paced environment in order to meet deadlines and make effective decisions.
• Must be able to multitask.
• Must be a self-starter with the ability to take initiative.
• Must be highly organized.
• Must be outgoing, upbeat and friendly.
• Must have strong leadership and developmental skills.
• Knowledge of the park or previous theme park experience is a plus.

Additional Job Requirements:

• At least 18 years of age.
• Available to work flexible hours including nights, weekends, holidays, and extended hours. Must be able to work Saturdays and Sundays.
• Must be able to pass a background check and Loss Prevention interview.
• Must be able to stand/walk for up to 6 hours at a times and as many as 14 hours a day.
• Must be able to lift at least 25 lbs consistently and over various surfaces in all types of weather conditions.