IT Manager

As a IT Manager at Six Flags Frontier City, you will provide advanced technical support for end users by diagnosing, troubleshooting, and resolving complex hardware, software, and network issues. Serves as a technical lead within the Service Desk, ensuring timely response to requests while mentoring the IT Team and supporting operational excellence.

• Monitor Service Desk communication channels and respond to service requests and incidents in a timely manner. Accurately document, track, and update tickets throughout their lifecycle in the ticketing system.
• Serve as a mentor to junior technicians, providing guidance on ticket handling processes, troubleshooting techniques, and service standards.
• Independently install, configure, support, and upgrade computers, POS workstations, and associated peripherals and software. Develop and maintain system imaging standards and software deployment packages.
• Troubleshoot and resolve complex Level II/III technical issues related to hardware, software, and network systems. Conduct in-depth research as needed and escalate high-impact or critical issues to senior support teams.
• Assist park and corporate IT teams with complex technical projects and initiatives. Complete assigned projects independently, ensuring requirements and deadlines are met or exceeded.
• Manage user system access, ensuring appropriate approvals are obtained, documented, and maintained in compliance with company standards.
• Lead Service Desk-related projects, ensuring all deliverables meet established requirements, timelines, and quality expectations.
• Act as a technical liaison between IT, park departments, and associates, providing clear communication and professional support at all times.
• Support onboarding and training of new hires through structured documentation and hands-on guidance to ensure successful integration into the team.

• Advanced knowledge of hardware, software, and network troubleshooting
• Strong problem-solving and analytical skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Leadership ability with experience mentoring or training others preferred
• Strong knowledge of:
  • Windows- based environments and endpoint support 
  • Network and infrastructure systems
  • Enterprise AV and integrated technology environments