Guest Services Team Member

$13.50/Hour

Are you looking for a FUN and rewarding job? Joining our team as a Guest Services Team Member, you will have the opportunity to meet people from all over and gain skills that will last a lifetime!

Working at Kings Dominion, you will have access to these amazing perks:

• PAID training!
• FREE admission to Kings Dominion and other Six Flags parks!
• FREE tickets for family and friends!
• Discounts off food and merchandise!
• Work with people from all over the world
• Team member-only events such as RIDE nights, GAME nights, and FREE FOOD events!

As a Guest Services Team Member you will:

• Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
• Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
• Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
• Answer guest questions and give proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with the utmost enthusiasm and pride while interacting with guests.
• Ensure guest safety and satisfaction during their visit at Six Flags while setting high standards of performance for all areas.
• Ensure that image, cleanliness, and courtesy standard requirements are met.
• Develop a positive relationship with all in-park departments.

• YOU!
• Individuals with a passion and excitment about Kings Dominion!
• People who love helping others and will spport the needs of our guests and team members.
• bility to work and interact with people from diverse backgrounds.
• Good judgment and commitment to safety.
• Availability to include weekdays, weekends, evenings, and holidays.